POLICY BRIEF AND PURPOSE
ENYO Retail & Supply Limited (ENYO) is committed to treat information supplied by employees, customers, vendors, stakeholders and other interested parties with the utmost care and confidentiality. ENYO as a company collects and processes your personal information and the responsibility is not outsourced to any third party.
This policy may be updated periodically, for example as a result of government regulation or promulgation, new technologies or other developments on data protection and / or privacy laws.
The following roles are defined for the purpose of this policy
Data Subject: This means a person that can be identified directly or indirectly, by reference to an identification number or to one or more factors specific to his physiological, mental, economic, cultural or social identity. Such a person may either be ENYO’s clients, customers, business partners, vendors and employees.
Data Administrator/Processor: This means a person or organisation that processes data.
Data Controller: This means a person who either alone, jointly with other persons, in common with other persons or as a statutory body, determines the purposes for and the manner in which personal data is processed or is to be processed.
Data Protection Officer: This is a staff of ENYO Retail and Supply Limited appointed by the data controller, to ensure that the strategy and implementation of data protection principles are in compliance with the data protection policy and relevant extant laws. For the purpose of this policy, the data protection officer is defined as the Information Technology Lead of ENYO
The following definitions are defined for the purpose of this policy
Consent: Any freely given, specific, informed and unambiguous indication of the Data subject’s wishes by which he or she, through a statement or a clear affirmative action, signifies agreement or approval for the processing of Personal Data supplied to the Data Administrator.
Personal Data: Any Information relating to an identified or identifiable person.
Third Party: This means a person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor are authorised to process personal data.
What type of data does ENYO collect?
ENYO collects the following data:
Personal identification information: This could be any data that could potentially identify an individual. Any information that can be used to distinguish one person from another and can be used for de-anonymizing anonymous data. Such data includes, but is not limited to name, age, height
Contact Information: To help us make communication more useful and interesting, we collect information that includes, but is not limited to email address, phone number etc.
Other sensitive personal information: These are defined as information that if lost, compromised, or disclosed could result in substantial harm, embarrassment, inconvenience, or unfairness to an individual, such information includes but is not limited to marital status and religious affiliation.
Financial Information: This includes data such as credit card numbers, credit ratings, account balances and other monetary facts about a person or organization that are used in billing and other financial activities.
Mobile: When you download or use apps created by ENYO, we may receive information about your location and your mobile device, including a unique identifier for your device. We may use this information to provide you with location-based services such as the closest service station to you, amongst other promotions.
Online Information (cookies): Cookies are small text files that are stored on your computer or mobile devices whenever you visit a website.
Device Data: We may collect data relating to the device being used to access our services as; device IP address, hardware model, operating system, version, software, unique device identifiers, advertising identifiers, serial numbers, mobile network data and Web browsing data.
Location data: We may collect precise or approximate location data from a user’s mobile device if enabled by the user to do so.
Usage data: We collect data about how users interact with our services via our website and mobile application. This includes data such as access dates and times app usage, app features or pages viewed, app crashes and other system activity, type of browser, and third-party sites or services used before interacting with our services.
Tax compliance information: This include verification and evidence of compliance to relevant tax regulations by vendors which include but not limited to Value Added Tax (VAT) certificate
As part of our operations, we need to obtain and process information. ENYO collects information in a transparent way and only with the full cooperation and knowledge of interested data subjects. Once this information is available to us, the following rules apply:
- Accurate (constantly updated)
- Collected fairly and for lawful purposes only
- Processed by the company within its legal and moral boundaries
- Protected against any unauthorized or illegal access by internal or external parties
- Communicated informally
- Transferred to organizations, states or countries that do not have adequate data protection policies
- Distributed to any party other than the ones agreed upon by the data Subject (exempting legitimate requests from law enforcement authorities).
Requirement for Consent
In addition to ways of handling the data, ENYO has direct obligation towards data subjects to whom the data belongs. Specifically, we shall:
- Inform the data subject which of their data is collected, and explain the reason for obtaining their consent. Where the data subject provides personal information about third parties, ENYO will ask such data subjects to confirm that the third party has given consent to the data subject to act on their behalf and will provide ENYO with a copy of such consent issued.
- Inform the data subjects about how their data is being processed. Consent will be obtained via the same medium used to obtain personal information or through any other means that is acceptable to ENYO. Reference will be made to this Policy or a summarized version that can be easily understood by the data subject. The data subject will be required to indicate understanding and acceptance of the terms contained in this policy. This can be via signature for physical documents or a ticked checkbox for electronic platforms.
- Inform the clients about who has access to their information, where ENYO has appropriate, legitimate business need to use subject personal information for maintenance of business records including but not limited to development and improvement of products and services, ENYO will take extra care to ensure that the data subject’s rights to security and confidentiality are not infringed upon.
Reason for use and process of data by ENYO
ENYO collects your data so that we can:
Process purchase orders: Information related to e-commerce orders is used for processing the purchase order and related after-sales services, including customer support and re-delivery. In addition, the order number will be used to cross-check the order with the delivery partner as well as to record the delivery of the item.
Providing location-based services: In the course of using ENYO app, location information may also be used by us in order to deliver your ordered item to you and obtain feedback on how our various service stations are used.
Emailers: We send out notification emails from time to time, we may use your personal information to send important notices, such as notices about purchases and changes to our terms, conditions, and policies and also about special offers on other products and services we think you might need.
Employment status: HR teams can use data to make better HR decisions, better understand and evaluate the business impact of people, improve the leadership’s decision making in people-related matters, make HR processes and operations more efficient and effective, and improve the overall wellbeing and effectiveness of the company’s employees.
Inform you of ongoing promos and special offers
If you agree, ENYO will share your data with our partner companies so that they may offer you their products. Such companies include but are not limited to:
- ThankU Cash (Connected Analytics).
How does ENYO store your data?
ENYO securely stores your data on our secure servers as well as secure physical locations and cloud infrastructure (where applicable).
How long does ENYO store your data?
We retain your data for as long as necessary for the purpose(s) that it was collected. Storage of data is also determined by legal, regulatory, administrative or operational requirements.
What are your data protection rights?
ENYO would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:
The right to access: You have the right to request for copies of your personal data from ENYO
The right to rectification: You have the right to request that ENYO correct any information you believe is inaccurate. You also have the right to request ENYO to complete information you believe is incomplete
The right to erasure: You have the right to request that ENYO erase your personal data under certain conditions.
The right to restrict processing: You have the right to request that ENYO restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to ENYO processing your personal data, under certain conditions
The right to data portability: You have the right to request that ENYO transfers the data that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any one of these rights, please contact us via a written request, phone or email provided in below. Kindly note that if you make a request, we have one (1) month to respond to you.
ENYO would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may opt out at a later date.
You have the right at any time to stop ENYO from contacting you for marketing purposes.
If you no longer wish to be contacted for marketing purposes, please unsubscribe accordingly.
SOCIAL MEDIA PLATFORMS
The following table contains a breakdown of lawful grounds which ENYO relies on for processing personal information of its Data subjects:
CHANGES TO THIS POLICY
HOW TO CONTACT US